1. Overview

This Refund Policy explains when and how you can receive a refund for music lessons booked with i'm free Music School (Individual Entrepreneur Sukhodolov Yurii Sviatoslavovych, IPN: 2979909896).

We aim to be fair and transparent. Please read this policy carefully so you know what to expect.

2. The 12-Hour Cancellation Rule

Our cancellation and refund policy is based on a simple 12-hour rule:

You cancel 12 or more hours before the lesson

Full refund to your original payment method, OR rescheduling to another available time slot. The choice is yours.

You cancel less than 12 hours before the lesson

No refund will be provided. The lesson is considered used. No rescheduling is available.

This rule exists because our teachers prepare specifically for each student and reserve time that cannot easily be filled on short notice.

3. No-Show (Missed Lesson Without Notice)

If you do not attend a scheduled lesson and have not cancelled in advance:

The lesson is treated as a no-show
No refund will be provided
The lesson cannot be rescheduled

4. Lesson Packages

If you purchased a lesson package (4 or 8 lessons):

Unused lessons within the package are eligible for a proportional refund, provided you notify us at least 12 hours before the next scheduled lesson.
The refund is calculated based on the difference between the package price and the individual lesson price for lessons already taken.

Example:

You purchased a package of 4 in-studio lessons for 2,900 UAH and attended 2 lessons. Individual lesson price is 840 UAH. Refund = 2,900 - (2 x 840) = 1,220 UAH.

5. Trial Lessons

Trial lessons follow the same 12-hour cancellation rule. If cancelled in time, a full refund is provided.

6. Cancellation by the School

If the School cancels a lesson for any reason (teacher illness, technical failure, force majeure, etc.), you will receive:

A full refund to your original payment method, OR
A rescheduled lesson at a time convenient for you

You choose which option you prefer.

7. How to Request a Refund

7.1 Contact Us

To request a refund, please contact us at:

Email: [email protected]
Phone: +38 (050) 62-42-951

Please provide:

Your full name
The date and time of the lesson(s) in question
Your reason for the refund request
Your preferred resolution (refund or reschedule)

7.2 Processing Time

Refunds are processed within 5 to 10 business days from the date we approve your request. The exact timing of the refund appearing in your account may vary depending on your bank or payment provider.

7.3 Refund Method

Refunds are issued to the original payment method used for the purchase (Monobank or WayForPay). We cannot issue refunds to a different payment method or in cash.

8. Exceptional Circumstances

We understand that life is unpredictable. In exceptional circumstances -- such as medical emergencies, bereavement, or situations genuinely beyond your control -- we may consider refunds or rescheduling outside the standard 12-hour rule.

These cases are reviewed individually at our discretion. Please contact us as soon as possible with supporting information, and we will do our best to find a fair solution.

9. Non-Refundable Situations

To summarize, refunds are not available in the following cases:

Cancellation less than 12 hours before the lesson
No-show without prior notice
Removal from services due to violation of our Terms & Conditions (e.g., disruptive behavior)
Lessons already attended

10. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website with a new effective date. Changes will not apply retroactively to lessons already booked and paid for.

11. Contact Us

If you have any questions about this Refund Policy, please reach out:

Email: [email protected]
Phone: +38 (050) 62-42-951
Address: pr. Sobornosti 17-2, Comfort Town, Kyiv, 02160, Ukraine